REFUND POLICY

REFUND POLICY

Effective Date: May 1, 2026

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Our Policy

Due to the personal care nature of our products, we generally do not accept returns on opened or used items.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue, including a replacement or store credit at our discretion.

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How to Request a Resolution

To submit a claim, please contact us with your order number, a description of the issue, and photos of the damaged or incorrect item if applicable. We will respond within 2 to 3 business days.

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Non-Returnable Items

The following items cannot be returned or refunded: opened or used products, gift cards, and items purchased on sale or with a discount code unless damaged or defective.

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Contact Us

Kadence Naturals Website: kadencenaturals.com Phone: 800.590.8339